Livraison gratuite pour les achats de 50$ et plus

Shipping and Exchanges


Current knit and ship delivery time in Canada: Please look at the top of our website to see the current delivery delay. 

Delays for delivery may vary depending on the time of the season and depending on the product ordered. Please visit the home page for an updated delivery delay. Shipping is free for all deliveries in Canada. For purchases of more than $38, a delivery tracking number will be provided for free. For purchases of under $38, delivery without a tracking number is included. In the latter case, however, you can buy a delivery tracking number.

This policy is subject to change in case of delivery to remote regions (for example: northern Quebec). In such a case, an additional charge of $11 will be applied. This particular situation happens rarely. All deliveries are expedited by Canada Post. You will receive a tracking number via email 1-3 days before receipt of your package.

For deliveries to the USA: + $19.

Exchanges

If the items are not to your liking, it is possible to get a reimbursement of Gibou products within 15 days of receiving the package and to exchange it (credit note) within 30 following days. The items must not have been worn. Before returning the product, you must write to us at the following address info@gibou.ca. In the returned package, the customer must write their name, order number, telephone number, email address, as well as a brief explanation of the reason for the exchange. The customer is responsible for the return shipping costs except in the case of an error of the merchandise. 

Address: 9500 Meilleur #510, Montreal H2N 2B7 (QC) Canada

In case you are dissatisfied with a product, do not hesitate to contact us, your satisfaction is important to us, we will find a solution.

Questions ? Comments? please write to: info@gibou.ca