Free shipping :)

Shipping and Exchanges


Shipping Delays:

Delays for delivery may vary depending on the time of the season and depending on the product ordered. Please visit the home page for an updated delivery delay. 

Shipping in Canada is free for all deliveries of $49 or more.

This policy is subject to change in case of delivery to remote regions (for example: northern Quebec). In such a case, an additional charge may be applied. This particular situation happens rarely. 

All deliveries are expedited by Canada Post. You will receive a tracking number via email 1-3 days before receipt of your package.

For deliveries to the USA the delivery fee is $12.

Exchanges

If the items are not to your liking, it is possible to get a reimbursement of Gibou products within the 15 days following the reception of the package and to exchange it (credit note) within 30 days. The items must not have been worn. Before returning the product, you must write to us at the following address info@gibou.ca. In the returned package, the customer must write their name, order number, telephone number, email address, as well as a brief explanation of the reason for the exchange. The customer is responsible for the return shipping costs except in the case of an error of the merchandise. 

Address: 9500 Meilleur #510, Montreal H2N 2B7 (QC) Canada

In case you are dissatisfied with a product, do not hesitate to contact us, your satisfaction is important to us, we will find a solution.

Questions ? Comments? please write to: info@gibou.ca