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Maintenance and Warranty

Maintenance

Do not use bleach on our items. 

Sewn Accessories

You can machine wash our sewn accessories on a delicate cycle, in a small mesh bag to protect them. We recommend laying the items flat to dry. 

Self-care Collection

Machine wash on a delicate cycle. 

Merino

Avoid washing the product. If absolutely necessary, go to a Dry Cleaners. 

Hand Knitted Accessories

Wash the knit by hand, with room temperature water and lay flat to dry.

- Hat: take the pompom off before washing the product. 

- Scarf : avoid hanging the product. 

Product Guarantee 

Pompoms are guaranteed for four years. If the pompom breaks, contact us at info@gibou.ca with a photo of the defect. 

Our twisted headbands are guaranteed 1 year. To lengthen the product's lifespan, avoid twisting it too much. We recommend one twist each time!

In the case that you are unsatisfied with your product, do not hesitate to write to us. Your satisfaction is precious to us and we will find a solution.

Questions ? Comments ? Please write to us at info@gibou.ca